Beam iridium SatDOCK 9555 User Manual download pdf (Page 49)

SatDOCK 9555 Installation & User Manual

TroubleShooting

This chapter provides information to help you troubleshoot

problems you may encounter while running the SatDOCK.

Q1 The 9555 handset is docked into the SatDOCK, but the

9555 handset is not turned on and the SatDOCK doesn’t

seem to have power.

Press the Ring/Mute button and you should hear a beep. If not, the

SatDOCK is either not being powered up or is in the SLEEP mode.

Make sure the 9555 is docked correctly. Refer to the section

“Docking & Undocking 9555 Handset” for more details.

Disconnect the power cable and check if there is voltage on

the power cable.

Make sure that the power cable is connected properly to the

4-way Microt connector on the SatDOCK cable loom. It is

possible to plug the power cable into the Microt connector in

the wrong way by force.

If applicable, check the position of the vehicle ignition or

accessory output. It should be in the ON position. Otherwise, the

SatDOCK may be in the SLEEP mode.

Q2 The 9555 handset is docked into the SatDOCK, but it

fails to register with the Iridium network.

Check the Iridium antenna connector on the cable loom is

properly connected to the external antenna.

Check the external antenna is installed properly with clear sky

view. Refer to the “Assuring Quality of Iridium Service” section

for more details.

Check if there is a valid SIM card in the 9555 handset. Remove

the 9555 handset from the SatDOCK and test it on its own.

Make sure the 9555 is docked correctly. Refer to the section

“Docking & Undocking 9555 Handset” for more details.

Q3 The 9555 handset in the SatDOCK keeps re-booting

about every 20 minutes.

Please check if the 9555 handset is registered with the Iridium network.

If the SatDOCK detects that the 9555 handset is not registered with

the network, it will try to re-boot the 9555 handset every 20 minutes by

default. Refer to the question 2 to x the registration issue.

Q4 The 9555 handset is docked into the SatDOCK. It keeps

being turned on and off by the SatDOCK then eventually

turns off and stays off. The Ring/Mute LED starts to

ash in GREEN and RED.

This is generally caused by a very at 9555 battery or bad

contacts between the 9555 bottom connector and the SatDOCK

base connector. It indicates that the SatDOCK has trouble

communicating with the 9555 handset. Please try the following

methods to recovery.

While the Ring/Mute LED is ashing in GREEN and RED, the

SatDOCK is actually in the CHARGE mode charging the 9555

handset battery. If this is caused by a at battery, the SatDOCK

will automatically recover in either 1 minute or 10 minutes.

If the battery is not at, please remove the 9555 handset from

the SatDOCK and clean its bottom connector. Also check the

SatDOCK base connector and make sure there are no damaged

pins on this connector. Re-dock the 9555 into the SatDOCK.

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Beam iridium SatDOCK 9555 User Manual Page 49

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